Frequently Asked Questions
1. How to register as a member?
Go to , click on the“Login” button at the top right corner, click “signup”, you may either 1. Login with Facebook, or 2. Login with Email, click “Let’s go” after fill in theinformation.
2. How to place order?
Login & choose your preferableproducts into the shopping cart. Click “Checkout”, check the product details& quantity of your chosen products, select the “Delivery Method” &“Payment Method”, the click “Proceed to checkout”, “Place Order” after fill-inthe related information.
3. How to enjoy the FREE delivery?
Members enjoy FREE delivery for overHK$350 order. Non-members enjoy the services for over HK$500 order.
4. Where are your covered areas fordelivery?
Delivery Services is not applicable forRemote Districts & Outlying Islands (including Discovery Bay, Ma Wan, TungChung & HK International Airport), please contact us for more details.
5. May I choose the delivery time?
Delivery time would be 2pm to 7pm, the actual delivery time maybe delay due to the unexpected traffic situation, thank you for your understanding.
6. May I check my order status & pastrecords?
You may login your member account tocheck the order status & past records.
7. May I checkout if not being your member?
If you do not register as member, youare welcome to do shopping, however you can only enjoy the FREE delivery forover HK$500 order while members will enjoy the same services for over HK$350order, otherwise $65 will be charged for delivery fee.
8. May the delivery address is differentfrom my registered address?
Of course, click “Proceed to checkout”,amend the delivery address, click “Place Order” to submit the order form.
9. What are the payment methods?
You may choose “ATM Trasnfer” or “CreditCard” payment for the settlement.
10. Is the payment transaction safe?
Our credit card payment is under Stripe.Stripe has been audited by a PCI-certified auditor and is certified to PCIService Provider Level 1. This is the most stringent level ofcertification available in the payments industry. To accomplish this, Stripemake use of best-in-class security tools and practices to maintain a high levelof security.